Skip to main content

Communications Management

Communications Management

Advertisements
Previous Page
Next Page  

Introduction

Often you would come across organizations that stress the importance of good communication management. It's empirical for an organization to have a proper communication management.
Once this is achieved, the organization is one step closer to achieving its overall business objectives. Communication management refers to a systematic plan, which implements and monitors the channels and content of communication.
To become a good manager, one must have a contingency approach at hand when it comes to communicating with employees.
An effective communication management is considered to be a lifeline for many projects that an organization undertakes as well as any department of the organization.

The Five W's of Communication Management

The five W's in communication are crucial and need to be addressed for a project or organizational function to be successful by means of an effective communication management.
Following are the five W's of communications management:
  • What information is essential for the project?
  • Who requires information and what type of information is needed?
  • What is the duration of time required for the information?
  • What type or format of information is required?
  • Who are the person/s who will be responsible for transmitting the collated information?
The five W's in communication management are only the guidelines. Therefore, you do need to take other considerations into account, such as cost and access to information.

The Communication Process

The main objective of communication management is to ensure smooth flow of information from either between two people or a group.
Let us examine the communication process with the use of a diagram.
Communication Process The communication process consists of three main divisions; sender transmits a message via a channel to the receiver. As per the above diagram, the sender first develops an idea, which then can be processed as a message.
This message is transmitted to the receiver. The receiver has to interpret the message to understand its meaning.
When it comes to the interpretation, the context of the message should be used for deriving the meaning. Furthermore, for this communication process model, you will also utilize encoding and decoding.
Encoding refers to developing a message and decoding refers to interpreting or understanding the message. You will also notice the feedback factor, which the sender and receiver both involve.
Feedback is crucial for any communication process to be successful. Feedback allows immediate managers or supervisors to analyze how well subordinates understand the information provided and to know the performance of work.

Methods of Communication

Understanding the communication process alone will not guarantee success for managers or an organization. Managers need to be aware of the methods used in the communication process.
The standard methods of communication that are widely used by managers and organizations across the world are either written or oral methods.
Apart from these two mechanisms, non-verbal communication is another prominent method used to assess communication within the organization.
Non-verbal communication refers to the use of body language as a method of communication. This method will include gestures, actions, physical appearance as well as facial appearance and attitude.
Although most of these methods are still in use for a larger part of the organization, the usage of e-mail and other electronic mediums as a method of communication has lessened the need for face-to-face communication.
This sometimes leads to situations where both parties involved do not trust or feel comfortable with each other and also the messages can be easily misinterpreted.

Oral Communication Skills

A large proportion of oral communication is directly involved in communications management. For example, if a manager does not converse or make it clear to a sales team, this may lead to differences in objectives and achievements.
There are two aspects of oral communication, active listening and constructive feedback.

Active Listening

This is where the person, who receives the message pays attention to the information, interprets and remembers.
As you would be aware, listening helps you to pay attention and following are some points, which illustrate active listening.
  • Making eye contact with the relevant party
  • Making sure to clarify questions if it's not clear
  • Avoiding using gestures, which are distracting or uncomfortable

Constructive Feedback

This is where managers fail most of the time. Feedback needs to be constructive and then it will help the employees to shape up their performance instead of mere criticism.

Conclusion

Communication management is vital for any organization irrespective of its size. It contributes to achieving the company's overall objectives as well as creates a positive and friendly environment.
An effective communication process within the organization will lead to an increase in profits, high employee satisfaction and brand recognition.

Comments

Post a Comment

Popular posts from this blog

Education of India Part 2

History [ edit ] Main article:  History of education in South Asia The remnants of the library of  Nalanda , built in the 5th century BCE by  Gupta kings . It was rebuilt twice after invasion, first after an invasion from the  Huns  in the 5th century BCE and then after an invasion from the  Gaudas  in the 7th century CE but abandoned after the third invasion by  Turkic invaders  in the 12th century. Takshasila  (in modern-day Pakistan) was the earliest recorded centre of higher learning in India from possibly 8th century BCE, and it is debatable whether it could be regarded a university or not in modern sense, since teachers living there may not have had official membership of particular colleges, and there did not seem to have existed purpose-built lecture halls and residential quarters in Taxila, in contrast to the later Nalanda university in eastern India.  Nalanda  was the oldest university-system of education in the world in the modern sense of university. There al
Post a Comment
Read more

Save a Workbook in another File Format

  Save a Workbook in another File Format When you save an Excel 2013 Workbook, by default it saves in the  .xlsx  format. Excel 2013 supports saving in other formats, but whenever you save a workbook in another file format, some of its formatting, data, and features might not be saved. File Formats (File Types) that are supported in Excel 2013 − Excel File Formats Text File Formats Other File Formats Excel File Formats Format Extension Description Excel Workbook .xlsx The default XML-based file format for Excel 2007-2013. Cannot store Microsoft Visual Basic for Applications (VBA) macro code or Microsoft Office Excel 4.0 macro sheets (.xlm). Strict Open XML Spreadsheet .xlsx An ISO strict version of the Excel Workbook file format (.xlsx). Excel Workbook (code) .xlsm The XML-based and macro-enabled file format for Excel 2007-2013. Stores VBA macro code or Excel 4.0 macro sheets (.xlm) Excel Binary Workbook .xlsb The binary file format (BIFF12) for Excel 2007-2013. Template .xltx The defa
Post a Comment
Read more

Change in Charts Group

  Change in Charts Group The Charts Group on the Ribbon in MS Excel 2013 looks as follows − You can observe that − The subgroups are clubbed together. A new option  ‘Recommended Charts’  is added. Let us create a chart. Follow the steps given below. Step 1  − Select the data for which you want to create a chart. Step 2  − Click on the  Insert Column Chart  icon as shown below. When you click on the  Insert Column chart , types of  2-D Column Charts , and  3-D Column Charts  are displayed. You can also see the option of More  Column Charts . Step 3  − If you are sure of which chart you have to use, you can choose a Chart and proceed. If you find that the one you pick is not working well for your data, the new  Recommended Charts  command on the  Insert  tab helps you to create a chart quickly that is just right for your data. Chart Recommendations Let us see the options available under this heading. (use another word for heading) Step 1  − Select the Data from the worksheet. Step 2  − C
Post a Comment
Read more